Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return & Refunds Policy:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to SAVORY SIPS SDN. BHD.
  • “Goods” refer to the items offered for sale by the Company, including snacks, biscuits, jams, and instant noodles.
  • “Orders” mean a request by You to purchase Goods from Us.
  • “Service” refers to the Company’s website and related services.
  • “You” means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

General Return & Refunds Policy

At SAVORY SIPS SDN. BHD., customer satisfaction is important to us. This Return & Refunds Policy outlines the conditions under which returns, refunds, and order cancellations may be accepted.

By placing an Order with Us, You acknowledge that You have read, understood, and agreed to this Return & Refund Policy.

Return & Refund Eligibility

You are entitled to request a return or refund within 30 days from the date You receive the Goods.

To be eligible for a return or refunds:

  • The Goods must be unused and in the same condition as received
  • The Goods should be returned in their original packaging
  • Proof of purchase or order confirmation must be provided

Requests made after the 30-day period may not be accepted.

Cancellation Policy

Orders may be cancelled within 12 hours from the time the Order is placed.

To request a cancellation:

  • You must contact Us via email within the 12-hour window
  • Cancellation requests submitted after 12 hours may not be processed if the Order has already been prepared or dispatched

Once a cancellation is approved, a refund will be processed accordingly.

Refund Process

Once We receive and review Your return request, We will notify You of the status of Your refund.

If approved:

  • Refunds will be processed using the original payment method
  • The time taken for the refund to reflect may vary depending on the payment provider or financial institution

Refunds are only issued after the return request has been reviewed and approved by the Company.

Partial Refunds

In certain situations, partial refunds may be granted at the Company’s discretion, including but not limited to:

  • Goods returned with signs of use
  • Incomplete or damaged packaging not caused by transit
  • Items returned without all original components

Each case will be evaluated individually.

Late or Missing Refunds

If You have not received a refund after approval:

  • Please allow reasonable processing time
  • Check with Your bank or payment provider
  • Contact Us for assistance if the issue persists

Exchange Policy

At this time, exchanges are handled on a case-by-case basis. If You wish to exchange an item, please contact Us for further assistance.

Condition of Returned Goods

Returned Goods must meet the eligibility requirements stated in this policy. The Company reserves the right to reject returns that do not comply with these conditions.

Refusal of Returns

The Company reserves the right to refuse any return or refund request that:

  • Falls outside the 30-day return period
  • Does not meet eligibility criteria
  • Lacks sufficient proof of purchase

Changes to This Policy

We reserve the right to modify or update this Return & Refund Policy at any time. Changes will take effect immediately upon posting on our Service.

You are encouraged to review this policy periodically to stay informed.

Contact Information

If You have any questions about this Return & Refund Policy, cancellations, or refunds, please contact Us:

Company Name: SAVORY SIPS SDN. BHD.
Email: savory_sips@outlook.com
Address:
NO. 1-207, TAMAN NENAS FASA 2
09000 KULIM, KEDAH
MALAYSIA