Definitions

For the purposes of this Disclaimer:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to SAVORY SIPS SDN. BHD.
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to SAVORY SIPS SDN. BHD., accessible from savorysips.xyz
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Shipping Policy Overview

Thank you for shopping with SAVORY SIPS SDN. BHD. This Shipping Policy explains how and when your Orders will be processed, shipped, and delivered. By placing an Order through our Service, You agree to the terms and conditions outlined in this Shipping Policy.

Our business focuses on providing high-quality snacks, biscuits, jams, and instant noodles to customers within Malaysia. Please read this policy carefully before placing an Order.

Shipping Locations

  • We only ship within Malaysia.
  • International shipping is not available at this time.
  • Orders with delivery addresses outside Malaysia will not be processed and may be cancelled.

It is Your responsibility to ensure that the shipping address provided during checkout is accurate, complete, and located within Malaysia.

Shipping Fees

  • All Orders are shipped free of charge within Malaysia.
  • There are no shipping fees, handling fees, or delivery surcharges applied to any Order, regardless of order value or delivery location within Malaysia.

This free shipping policy applies to all eligible Goods available on our Service.

Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Processing time refers to the period required to verify payment, prepare, pack, and dispatch the Goods. Processing time is separate from delivery time.

Delivery Timeframe

  • Estimated delivery time is within 7 business days from the date the Order is dispatched.
  • Delivery timelines may vary depending on courier service operations, delivery location, weather conditions, public holidays, or unforeseen circumstances.

Please note:

  • Overnight or express delivery services are not available.
  • We do not offer same-day, next-day, or expedited shipping options.

Shipping Method & Courier Services

  • Orders are delivered using third-party courier and logistics service providers selected by the Company.
  • The choice of courier is at the Company’s discretion and may change from time to time to ensure reliable delivery.

Once your Order has been dispatched, delivery is subject to the courier’s terms, conditions, and service coverage.

Order Tracking

  • Tracking information may be provided where available, depending on the courier service used.
  • If tracking details are issued, You are responsible for monitoring the shipment status and coordinating with the courier if necessary.

The Company is not responsible for delays caused by courier service providers after dispatch.

Delivery Attempts & Failed Deliveries

  • Couriers may attempt delivery according to their standard delivery procedures.
  • If delivery fails due to incorrect address details, recipient unavailability, or refusal to accept the parcel, additional delivery attempts or returns may occur.

The Company shall not be held responsible for delays or losses arising from incorrect shipping information provided by You.

Damaged, Missing, or Incorrect Items

While we take great care in packing our Goods, issues may occasionally occur during transit.

If You receive:

  • Damaged Goods
  • Missing items
  • Incorrect items

Please notify Us within a reasonable time after delivery so we can assess the situation and provide appropriate assistance in accordance with our other applicable policies.

Delays Beyond Our Control

Delivery delays may occur due to factors beyond our reasonable control, including but not limited to:

  • Courier service disruptions
  • Weather conditions
  • Public holidays
  • Natural disasters
  • Government regulations or restrictions

In such cases, the Company shall not be liable for any losses, damages, or inconvenience caused by delayed delivery.

No International Shipping Policy

At present:

  • We do not ship internationally
  • We do not accept Orders for delivery outside Malaysia

Any Orders placed with international shipping addresses may be cancelled without prior notice.

Changes to This Shipping Policy

We reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon being posted on the Service.

You are encouraged to review this Shipping Policy periodically to stay informed about our shipping practices.

Contact Information

If You have any questions regarding this Shipping Policy or your Order, please contact Us through the contact details provided on our Service:

Website: https://savorysips.xyz/